FAQ

Answers to Your Questions

Our center operate throughout the year except the public holidays. The operating hours are 7:00 am to 6:00 pm Monday to Friday.

Are your teachers qualified?

Minimum of 80% of our teachers are qualified and registered early childhood teacher.

What age groups does Neemo cater for?

We cater for children aged from three months old up to six years.

What are the operating hours?

Our centre operates throughout the year except the public holidays. The operating hours are 7.00am to 6.00pm Monday to Friday.

What is included in your fees?

Sunscreen, nutritional morning tea, lunch, afternoon tea and late snack, blankets and sheets for sleep, Learning journals, online learning e-portfolio.

20 Hours ECE?

Our Centre offers the 20 Hours ECE initiative for 3 years till 6 years olds, reducing the weekly fee for this age group.

Funding rates for “20 hours” have been calculated to cover a minimum standard of care and education. If you would like further information on the 20 Hours ECE initiative, we are happy to discuss this with you.

Find out more at www.education.govt.nz

What is the Child Care Assistance (CCA)?

The CCA is a subsidy provided by work and income. Parents or guardians may be able to get assistance if:

  • You’re the main caregiver of the child, and
  • Your family is on a low or middle income, and
  • You’re a New Zealand citizen or permanent resident, and
  • Your child has at least three hours of care of a week.

There are different conditions and requirements that apply before assistance can be given.
What childcare assistance is available to you will depend on your individual situation and the type of care your child is enrol for. WINZ also has a handy online application form. This is available on the Working for Families website www.workingforfamilies.govt.nz.

Do you provide Nappies?

No parents provide nappies for their children.

What food will my child eat?

Our menus are specially designed for children by our experienced chef. We are also associated with the Healthy Heart program from Heart Foundation. See more info on our nutrition page.

My child has allergies, can you cater for this?

Yes, we cater for children with allergies. Please talk to your centre supervisor about your child’s specific needs.

Do the children play outside all year round?

We believe to offer children constant flow between the outdoor and indoor spaces. We think right clothing for right weather will enable children to explore outdoor at all times.

Do you have holidays?

While you're able to take holidays when you would like, our fees are calculated over 52 weeks of the year, for ease of payments. The centres only close on the public holidays.

What happens if my child gets sick?

It is important to keep the child at home while they are sick. Please plan accordingly to care for the child at home. Centre needs to be informed if your child is away sick and tell us if they have any infectious diseases e.g. Chicken Pox, conjunctivitis etc. Fees shall apply as normal when your child is absent due to sickness or other reasons.

What do I need to bring?

Lots of smiles, few change of clothes, proper weather gears like hats, jackets, boots, etc. If your child has an allergy to regular sunblock please provide your preferred brand for your child. If your child requires formula, please supply this. Please label all your child’s belongings.

What happens after I submit an inquiry form online?

After you have submitted your inquiry form, we will:

  • Call you back.
  • Discuss your child’s needs.
  • Arrange a time suitable to you for a visit
  • If there is a vacancy, we will guide you with the paperwork for enrolment
  • Add you to a waitlist if no places are available at your centre of choice, if desired.

Do you have a school readiness programme?

We use a play-based curriculum where we focus on developing, extending and enhancing children’s interests in a child led environment. We focus on the dispositions that set a child up for lifelong learning e.g. problem solving, perseverance, resilience, curiosity, social and emotional intelligence. We incorporate early literacy and numeracy and the dispositions into what the child is passionate about in a fun and engaging way. Our rooms offer all the literacy and numeracy tools for children to be successful in their learning as they head into school.

Do you offer sessions or half days?

We offer short days and long days.

How will my child settle in?

We offer 3 transition visits up to 2 hours a visit to settle your child before their start date.

How far in advance should I enrol my child?

Our spaces get filled very fast and to secure a space for your child, we encourage you to enrol your child as soon as you have made the decision for your child’s enrolment.